How Agentic AI Works for Local Government

Your Digital Front Desk—Chat, Voice, Email & Text in One AI Platform

Curious what’s happening behind the scenes? Here’s how Readyly’s Agentic AI helps staff do more with less—while giving citizens faster, clearer answers every time.

How It Works

Step 1

A Resident Asks a Question

Whether they visit your website, send a text, call your main line, or reply to an email—Readyly’s Agentic AI is listening. Unlike traditional bots, it doesn’t wait for one right keyword. It understands the request, however it’s asked, in multiple languages, across any channel.

Step 2

The AI Thinks Like Staff—Then Acts

Agentic AI isn’t rule-based. It evaluates context, pulls from thousands of documents or systems if needed, and takes the next best step—responding directly or handing it off to the right team. It’s like having a new staff member who knows what to say, who to ask, and how to follow up.

Step 3

Staff Stay Focused, Residents Stay Happy

By handling common requests automatically—like reporting a pothole, paying a bill, or finding forms—Agentic AI frees up your staff for the complex, high-touch issues that need them most. Residents get fast, accurate help without bouncing between channels or departments.

Key Features Built for Government

From compliance to customization, Readyly is designed to meet the real-world needs of local governments. Explore the features that make it work right out of the box—and keep working as your needs grow.

Multi-language Support

Serve diverse communities with automated responses in multiple languages—no extra setup required.

Connects with 40+ Platforms

Seamlessly integrates with systems you already use, including Salesforce, OpenGov, and more.

Secure by Default

Compliant with SOC 2 Type 2, HIPAA, GDPR, ISO 27001, NIST AI RMF and PII-safe protocols—keeping resident data protected.

Configurable per Department

Readyly’s AI Agents come pre-trained to handle 100+ common resident workflows, including applications, grants, complaints, permit statuses, and more.

Results That Matter

Average Inquiry Resolution

0 %

Faster Issue Resolution

0 X

Resident Satisfaction Rate

0 %

Hrs/Staff Saved per Month

0 +

Why It’s Better Than a Generic AI Bot

Feature / Capability

Readyly

Generic AI Bot

Human Staff

Designed for Municipalities

✅ Yes: purpose-built

❌ No: generic Q&A engine

✅ Yes: but not scalable

24/7 Availability

✅ Yes: always on

❌ No: limited to working hours

Integration with Gov Platforms

✅ Yes: Salesforce, OpenGov, etc.

❌ No: rare or requires custom development

❌ No: manual handoff

Understands Public Service Language

✅ Yes: trained on government terms

❌ No: requires manual training

✅ Yes: with extensive training and experience

Scalability

✅ Yes: AI Agents handle thousands of requests

❌ No: only handle 2-3 basic workflows

❌ No: bottlenecks under volume

Cost-Efficiency

✅ Yes: high-performance, high-ROI

✅ Yes: cheap, but often unreliable and limited

✅ Yes: only for projects and complex processes

Tailored Department Workflows

✅ Yes: fully configurable with 100+ ready templates

❌ No: limited logic with staff-intensive interfaces

✅ Yes: with extensive training and expertiese

Compliance & Data Security

✅ Yes: Soc 2 Type 2, HIPAA, GDPR, ISO-27001, and NIST AI RMF certified

❌ No: unlicensed AI that often fails basic privacy and security tests

✅ Yes: requires constant training and vigilence

Feature / Capability	Readyly	Generic Chatbot	Human Staff
Designed for Municipalities	✅ Yes, purpose-built	❌ No, generic Q&A engine	✅ Yes, but not scalable
24/7 Availability	✅ Always on	✅ Always on	❌ Limited to working hours
Integration with Gov Platforms	✅ Salesforce, OpenGov, etc.	❌ Rare or requires custom dev	❌ Manual handoff
Understands Public Service Language	✅ Trained on government terms	❌ Requires manual training	✅ Yes
Scalability	✅ Handles thousands of requests	✅ But loses accuracy at scale	❌ Bottlenecks under volume
Cost-Efficiency	✅ Fixed cost, big savings	✅ Inexpensive, but limited	❌ High and ongoing labor costs
Personalized Department Responses	✅ Fully configurable	❌ Limited logic and routing	✅ Possible, but inconsistent
Compliance & Data Security	✅ SOC 2, HIPAA, GDPR, PII-safe	❌ Often unclear	✅ Can be trained

Built for Trust and Compliance in Virtual 311 for Local Government

We understand what public sector teams need to feel confident in new technology. That’s why Readyly meets the highest standards for security, accessibility, and responsible data practices—without cutting corners.

SOC 2 Type 2 Compliant
GDPR Compliant
HIPAA Compliant
PCI DSS SAQ (in progress)
NIST AI Risk Management Framework (AI RMF)
ISO/IEC 27001 Certified
Advanced PII Masking
WCAG 2.1 Accessibility Standards
No Resident Data Shared or Trained On
Enterprise Access Controls
All Data Fully Encrypted and Hosted Securely in the U.S.

Curious if Readyly could work for your city, county, or agency?

Every city faces similar challenges—but the right solution can make all the difference. Let’s explore how Readyly can support your team and your community, starting with a quick conversation.