How Los Altos Hills Chose Readyly for Smarter AI Support
Discover how Los Altos Hills, California, used Readyly’s AI platform to provide 24/7 resident support, raise the standard for digital services, and meet the expectations of its tech-savvy community.
Delivering high-quality, automated assistance with advanced cognition
Los Altos Hills, California, a community of 8,000 in the heart of Silicon Valley, is known for its tech-savvy residents and innovative local government. With high expectations from residents and a staff committed to leveraging the latest technology, the town sought an AI solution that would set a new standard for resident experience.
After a competitive evaluation, Los Altos Hills selected Readyly as the most comprehensive and accurate resident-facing AI platform. Unlike other tools that could only handle limited questions or delivered vague responses, Readyly stood out for its breadth of coverage and level of specificity. The town has already rolled out Readyly’s AI chat assistant, giving residents 24/7 access to detailed, correct answers across a wide range of topics.
The Challenge
- Finding an AI solution that required minimal manual setup and tuning
- Marketplace options lacked automation, accuracy, and sophistication
- Needed a solution capable of more than answering basic FAQs or filling forms
The Solution
Readyly works with Los Altos Hills to:
- Deploy a resident-facing AI chat assistant covering a broad range of questions with high accuracy
- Leverage advanced cognition to adapt to nuanced resident needs
- Automate support with minimal staff effort, freeing time for higher-value work
- Provide a future-ready platform built to integrate with critical systems and workflows
The Results
With Readyly, Los Altos Hills has:
- Launched AI chat to handle resident inquiries automatically, 24/7
- Improved resident satisfaction through faster, more accurate responses
- Reduced staff time spent troubleshooting less capable tool
- Positioned the town as an innovator, delivering a best-in-class resident experience
