A Government Chatbot That Works Like Your Best Staff Member
Tired of chatbots that just link FAQs instead of actually helping residents? Readyly Agentic AI chatbot handles permits, workflows, and emergencies in 200+ languages – without adding staff.
Trusted by 50+ Municipalities and Growing
“Faster Response Times. Happier Residents. Less Staff Burnout.”
This will improve our response times and resident satisfaction. This is not to replace our staff…but it’s to improve them with modern tools they need to improve efficiency, reduce their personal burnout, and spend more time servicing our stakeholders and less time buried under growing stacks of paper and complaints.
Shawyn Patterson-Howard
Mayor, Mount Vernon, NY
“600+ Resident Questions Answered—In Real Time During the Eaton Fire”
During the Eaton Fire, Readyly’s AI answered over 600 resident questions in real time, delivering time-sensitive information that helped keep phone lines open and allowed our team to stay focused and responsive during our community’s greatest time of need.
Justine Bruno
Deputy City Manager, Arcadia, CA
Readyly Goes Beyond Government Chatbots
Engage residents through voice and text
Residents can interact via web chat, phone calls, SMS, and email, and Readyly responds with natural human-like speech with follow-up questions.
Maintain a single conversation across channels
Residents can interact in one channel and move the same conversation between voice and text channels.
Deliver only verified, trustworthy answers
Responses are 99.9% accurate Grounded only in verified government content – no hallucinations, no guesswork.
Relieve staff workload
Resolve up to 99% of resident inquiries on first contact - freeing staff to focus on complex, high-value cases.
Provide better resident experiences
24/7 availability with accurate, context aware answers with follow up questions to ensure clarity.
Serve multilingual communities equitably
Detect and respond in 200+ languages and asks follow up questions to improve accuracy, ensuring non-English speakers receive equal service.
Complete tasks on behalf of your staff
Create service tickets, schedule inspections, gather GIS inputs and schedule appointment through integrations with 311 systems and 40+ platforms.
Scale effortlessly
Handle thousands of inquiries simultaneously, achieving up to 99% first-contact resolution, even in emergencies.
Operate with security and compliance
SOC 2 Type 2, HIPAA, GDPR and ISO 27001 certified; adheres to the NIST AI RMF.
Why Local Governments Choose Readyly
Keeping Residents Informed and Safe During a Wildfire Emergency
During the Los Angeles wildfires, Arcadia leveraged Readyly to deliver fast, accurate, and localized emergency information when residents needed it most. Readyly’s 24/7 AI assistant answered over 600 critical questions, shared real-time updates from official agencies, and helped keep phone lines open—allowing city staff to stay focused on urgent field operations while maintaining public trust during a rapidly evolving crisis.
Arcadia, CA
Modernizing Building Department Services Without Adding Staff
Facing high inquiry volumes and limited staff capacity, Mount Vernon partnered with Readyly to modernize Building Department services. By integrating AI with the city’s permitting system, residents now receive real-time permit status, proactive text updates, and accurate zoning and building code answers—resulting in faster responses, reduced staff workload, and improved public satisfaction.
Mount Vernon, NY
Los Altos Hills, CA
To meet the expectations of its tech-savvy community, Los Altos Hills selected Readyly after a competitive evaluation of AI tools. Readyly stood out for its accuracy and breadth, delivering detailed, reliable answers 24/7 with minimal staff setup—enabling faster resident service, reduced staff burden, and a best-in-class digital experience.
Los Altos Hills, CA
How Readyly Compares with Generic Chatbots
Response Type
Generic Chatbot
AI Chatbot
Response Type
Basic FAQ bot
Intelligent, back-and-forth conversation.
Language support
❌ No. Limited to major languages; struggles with accuracy.
✅ Yes. 200 + languages with automatic detection and native-level translation.
Context-aware
❌ No. Basic responses; no memory
✅ Yes. Maintains conversation context and asks clarifying questions
Knowledge sources
Limited to website and some documents.
Indexes websites, documents and integrates with 40+ systems (SharePoint, Laserfiche, Google Drive, and more).
Resolution rate
Often below 60%.
Up to 99% autonomous resolution.
Security
Basic encryption, no third-party certifications.
SOC 2 Type 2, HIPAA, ISO 27001, GDPR, NIST AI RMF compliant.
Emergency Capabilities
❌ No. Only answers basic historical questions.
✅ Yes. Captures emergency updates in real-time and prioritizes based on relevance to current situation.
Deep Integrations
❌ No. Rare or requires custom development.
✅Yes. Integrates with 40+ platforms, including Salesforce, OpenGov, etc.
Designed for Municipalities
❌ No. Generic Q&A engine
✅Yes. Purpose-built.
Understands Public Service Language
❌ No. Requires manual training.
✅Yes. Trained on government terms.
Scalability
❌ No. Only handles 2-3 basic workflows.
✅Yes. AI Agents handle thousands of requests.
Infrastructure & QA
Open-source/third-party infrastructure, outsourced engineering, minimal QA.
Proprietary infrastructure, in-house engineers, automated QA with nightly validation tests.
How Readyly Works
Get Up and Running in Weeks
Build a Centralized, AI-Powered Knowledge Base
We consolidate authoritative information across departments — zoning, utilities, public works, parks, finance, clerk, police, fire, and more.
Staff Interview
Our team interviews your staff to identify pain points and workflows, then builds and deploys specialized AI Agents to address each of them.
Testing and Deployment
Our team sets up separate staging and production environments for rigorous testing to ensure quality and reliability before launch.
Continuous Optimization and QA
Every chatbot session is reviewed, with daily checks to ensure accuracy, consistency, and continuous improvement.
Meet Our Leadership Team
Kris Sandor
Co-Founder & CEO
Kris is a mission-driven leader with 20 years of experience across high-growth companies and public-sector transformation. He’s held leadership roles at Palantir, SmartAsset, CloudKitchens, and McKinsey & Co., and served as CEO of Citi Bike, where he scaled the business to over $50M in annual revenue and 600+ employees before its acquisition by Lyft in 2018. A service-disabled, combat veteran, Kris served as a nuclear submarine officer in the U.S. Navy. He holds degrees from the U.S. Naval Academy, Georgetown University, and the Stanford Graduate School of Business.
Vijay Jagoori
Co-Founder & CTO
For over 20 years, Vijay has inspired those around him with a combination of technical proficiency, drive for results, and a passion for building and scaling innovative products, solutions and tools. Vijay is a leader in the field of software engineering and has led teams from around the world in building cutting-edge software for companies such as Cisco, Tektronix, Nokia, and Dell. Vijay is a graduate of the MMM University of Technology and earned a masters degree in technology from the Indian Institute of Technology (IIT) Bombay.
Readyly Has You Covered
Try it risk-free.
Cancel after 3 months if it’s not a fit.
24/7 dedicated support.
With unlimited patches and upgrades.
Give Residents the Help They Need - Without Increasing Staff Work
- Support every resident with accurate, multilingual AI Support Agents
- Empower staff with intelligent AI Research Agents
- Deliver fast, reliable, and context-aware digital services
“This will improve our response times and resident satisfaction.” – Shawyn Patterson-Howard, Mayor, Mount Vernon, NY
FAQ
What makes Readyly different from a typical government chatbot?
Many government chatbots are lightweight AI wrappers marketed as sophisticated tools. They may answer simple questions, but often struggle under real-world conditions, producing inconsistent responses, hallucinated information, or answers that lack grounding in official sources.
Readyly is an agentic AI platform built for production government environments.
In addition to answering questions, Readyly can:
Submit 311 requests and service tickets
Complete structured forms and multi-step workflows
Intelligently route issues based on department, urgency, or topic
Integrate directly with live government systems
Surface and render municipal and state codes in context
Present relevant videos from civic leaders and recordings of public meetings
Maintain context across conversations and channels
Support residents during emergencies with real-time guidance
Readyly is designed with controlled knowledge boundaries, system-level integrations, and governance safeguards to ensure accuracy, reliability, and accountability.
Traditional chatbots provide answers. Readyly retrieves verified information, executes actions, and manages real government interactions.
This is not a thin AI layer. It is AI infrastructure purpose-built for local government.
How much does Readyly cost?
Readyly pricing is tailored to the size and operational complexity of each community.
Annual plans start at $6,000 per year. Pricing is based on the system capacity required to support overall community demand across web, chat, and phone. Factors such as website traffic and call volume help determine the appropriate capacity to ensure consistent speed and reliability.
Onboarding fees start at $1,500 and vary based on implementation scope and configuration requirements.
Readyly does not charge extra for capabilities that should be standard. Best-in-class multilingual AI, including support for 200+ languages delivered natively, enterprise-grade security, and robust system integrations are built into the platform by default.
Every deployment is designed to ensure performance, resilience, and reliability from the moment it goes live.
Schedule a demo to receive a customized quote tailored to your community’s needs.
Will Readyly replace our staff?
No. Readyly is designed to extend staff capacity, not replace it.
Readyly manages routine and high-volume interactions across web, chat, and phone, while also supporting advanced needs such as intelligent call routing based on urgency, structured service requests, inspection scheduling, and real-time status updates. Requests are handled efficiently and directed to the right place without requiring manual triage at every step.
Readyly also serves as a resource for staff. Instead of navigating legacy systems or searching across multiple platforms for information, employees can access answers and case details instantly through the AI, reducing internal friction and accelerating response times.
By managing operational workload and streamlining information access, Readyly frees staff to focus on complex situations, strategic initiatives, and the specialized work they were trained to do.
Readyly enables teams to do more with less amid tightening budgets and rising citizen expectations for faster, more comprehensive service in an AI-driven world.