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Empowered Managers
Reinforce a performance mindset
Our Manager Dashboards provide you the most crucial data - IRT, NPS, and Priority Tickets (to name a few) - to stay efficient and make smart decisions in real-time.
Track priority customers
Our Priority Ticket Dashboard empowers managers to focus on your most important customers and accounts.
Control emerging issues
Automated notifications and ticket escalations ensure ideal manager engagement at just the right time.
The Readyly Difference
Proactive mindset
Readyly shifts CX from constantly reactive to confidently proactive so you control response times, NPS/CSAT scores, and customer retention.
AI-powered agents
Our AI and workforce automation boost agent productivity, driving high customer satisfaction and low overhead.
Real-time analytics
Readyly constantly processes and analyzes data, giving you timely insights into what your customers think.
Flexible outsourcing
Scale your team with our world-class talent pool - enhanced by our cutting-edge technology - trained in your products and brand voice.
Smarter Agents
Catapult agent accuracy
Eliminate CX guesswork with an AI engine that predicts the right answer to tickets with 80%+ accuracy.
Eliminate research time
Readyly’s AI and Machine Learning engines provide relevant ticket research for agents in less than a second.
Reduce agent ramp time
Our AI-driven on-the-job-training gets new agents to fully ramped in half the time.
Powerful AI Automation
Let our AI help your customers
Reduce ticket volume by allowing our powerful AI chatbot to resolve customer issues directly.
Auto-tag your inbound tickets
Our AI uses Natural Language Processing and Sentiment Analysis to identify the topic and urgency of each ticket.
AI ticket routing to the best agent
We continuously evaluate agent knowledge and outcomes to route requests to the best-fit rep available using a predictive AI.
Real-Time Data
Automate your insights
We spot trends in real time, and bring them to your team to act on.
See the data your way
Quickly analyze your data to pinpoint issues and opportunities as they occur.
Agent performance dashboard
Our customizable dashboard ranks agents by key metrics, including IRT, ART, and CSAT/NPS scores.
Deeper Customer Insights
Auto NPS/CSAT surveying
Auto-survey your customers after every ticket, in your voice, and net higher response rates.
Customer feedback analysis
Drill into your customer feedback within seconds to find what matters most to them.
Knowledge management
Easily identify which articles are most helpful to resolving customer issues, and which fail to do so.
Readyly's Outsourcing Services
On demand staffing
We augment your team through a flexible staffing model. Use us when you need it, and don’t when you don’t. We’ll meet you exactly where you are.
Stellar talent, every time
Scale with confidence. Readyly attracts and retains top talent with competitive pay, flexible scheduling, and best-in-class management and training systems.
Performance transparency
Unlike traditional outsourcing partners, we give you visibility into our agents’ performance. See how our outsourced agents perform at the click of a button.
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