FREE LIVE WEBINAR
How Sudbury Reduced Resident Call Volume Without Hiring More Staff
Replacing outdated phone trees and reducing repetitive calls with AI voice agents.
📆 Wednesday, Mar. 18, 2026 @ 1pm EST / 10am PST
Many local governments face the same challenge: residents call with questions already answered on the website, departments receive misdirected calls, and limited staff spend time transferring or repeating information.
Join this free webinar with Town of Sudbury and Readyly for a practical look at how municipalities can modernize resident communications using AI voice agents. Sudbury will share how they replaced a traditional auto-attendant with an AI voice agent to better route calls, answer common questions, and help residents reach the right department faster:
✅ Why traditional phone trees create inefficiencies for staff and residents
✅ How Sudbury deployed an AI voice agent to route calls and answer questions
✅ What municipalities should expect during the first 90 days of implementation
Attendees will leave with practical insights into how AI voice agents can help municipalities manage call volumes and improve resident service.
Our Speakers
Kris Sandor, CEO, rEADYLY
Kris is a mission-driven leader with 20 years of experience across high-growth companies and public-sector transformation. He’s held leadership roles at Palantir, SmartAsset, CloudKitchens, and McKinsey & Co., and served as CEO of Citi Bike, where he scaled the business to over $50M in annual revenue and 600+ employees before its acquisition by Lyft in 2018. A service-disabled, combat veteran, Kris served as a nuclear submarine officer in the U.S. Navy. He holds degrees from the U.S. Naval Academy, Georgetown University, and the Stanford Graduate School of Business.
James Goudie-Murray, Management Analyst, TOWN OF SUDBURY
James Goudie-Murray is a Management Analyst for the Town of Sudbury, Massachusetts, where he supports municipal operations including procurement, licensing, and grant management. He has been closely involved in implementing AI-powered tools to improve call routing, reduce administrative workload, and enhance how residents access government services.