Fast-growth companies have had to make a trade-off between accelerated customer acquisition and enduring high-quality customer service. They’ve been forced to hack together clunky CRM and ticketing software and then hire more and more agents. Train them, lose them after a few months. Hire more agents, train them. Lose them. A vicious cycle.

The entire process is broken – and incredibly expensive. Metrics suffer. Team morale declines. And, worst of all, end users are unhappy.

We believe there is a better way. Fast-growth companies should never have to sacrifice great customer service because of high customer acquisition. They need to be able to deliver great customer service no matter how fast they grow, how big they get. And they should be able to do so affordably.