Readyly Resource Center
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Frequently Asked Questions
What is Readyly?
Readyly provides customer support AI-as-a-Service to mid-market companies. Our comprehensive solution reduces support costs by up to 10X, while automating up to 100% of Tier 1 and Tier 2 customer support workflows.
Mid-market companies often face a challenge to serve their growing customer base with fast and accurate support, and only one in three are using AI and automation for Tier 1 and 2 requests. The other two-thirds, over 300,000 mid-market companies alone, are wasting nearly half a million dollars each year on support, up to 25% of revenues, with 98% of that spend going solely to manual agent labor.
Our proprietary software, combined with the latest in generative AI and integrations with leading ticketing systems, leads to improved response times, improved customer satisfaction, and reduced support ticket costs.
As our clients scale, we continue to improve performance, building new automations as needed to maintain 100%.
Our proprietary algorithms are over 90% accurate at data tagging and data mapping, over 6x more accurate than Zendesk at search, and can cut a customer's support costs by over 50% in as little as 7 days.
Our founding team has a strong background in AI and customer support technology, including McKinsey and Palantir experience, as well as advisors from leading AI and customer support technology companies.
What is Readyly?
What services does it offer?
We build, scale and manage digitized customer support solutions for fast-growth companies using the latest AI and automation technologies. We call it Customer Support AI-as-a-Service because we do all the heavy lifting when it comes to making sure your team and system are operating at maximum efficiency and effectiveness. And we do it affordably.
Our cloud-based software platform integrates with your ticketing system to deliver powerful automations, real-time analytics, data insights, and performance managing tools that can double your team’s productivity and reduce your support costs by millions as you scale.
What services does it offer?
What are the benefits of using Readyly?
We work closely with our customers to realize the full potential of AI, analytics, and automation to crush their metrics.
Our cloud-based software platform benefits include:
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An AI-powered help center that responds to customers with 6x the accuracy of leading ticketing solutions.
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An advanced automation center that is capable of handling Tier 0, Tier 1, and even Tier 2 automations, significantly reducing the burden of manual, repetitive tasks on your team.
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A robust analytics module that identifies and removes customer pain points.
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An AI-based virtual assistant that learns from every customer–agent interaction to provide faster response and resolution of tickets with less human error.
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An integrated NPS-based auto-survey solution captures customer voice in real-time and eliminates the need for data reconciliation from third-party survey systems.
Our solutions result in increased customer engagement, reduced effort and cost, enhanced team productivity, and improved products and services.
What are the benefits of using Readyly?
How quickly can we see results using Readyly?
Readyly installs in under two minutes. Our customers start receiving insights in as little as 5 minutes.
Our virtual agent and AI-powered help center is set up within 24 hours and provides value out of the box. In as little as 7 days, Readyly can take over your Tier 1 and Tier 2 tickets, automating them up to 100%.
Over a period of only a few months, our customers have achieved up to 4000% ROI on their Readyly investment.
How quickly can we see results using Readyly?
How is Readyly different from the competition?
Readyly was created using lean six sigma principles to find all opportunities and waste within your customer support experience.
Other platforms are typically developed to solve one narrow specific pain point. Our approach leads to transformative results across customer support, not just incremental improvements on one issue.
One of the biggest sources of waste is manual workflows, typically 50%+ of all the customer support labor spend, which require agents to take multiple steps, often logging into one or more systems, in order to accomplish a task for customers. The best way to reduce or even eliminate this waste is to build advanced automations that replace these manual steps.
Readyly is the first platform built for fast-growth companies that builds, scales, and maintains AI and advanced automations for you, enabled by our Readyly technology suite. Companies will spend up to 98% of their customer support budget on labor. In-house teams are incredibly expensive and outsourcing agencies use limited technology (or none at all) to manage their resources, leading to high overhead costs. They pass these added costs onto you, the customer.
To fully leverage AI and automation, many companies only have two options today: 1) hire expensive consultants who are project-based and disappear when their scope of work is done; 2) hire or re-task software engineers to focus only on improving customer support technology, wasting precious company resources.
But with Readyly, there's a new option.
How is Readyly different from the competition?
How is real-time analytics used in Readyly?
Our system detects issues as they occur by identifying patterns in your data to generate the most significant KPIs for measuring CX. It then notifies your team to take necessary actions. Other platforms claim “real-time”, but they usually mean you are looking at yesterday’s data (or worse), which is already too late for you to take action and make a difference today.
How is real-time analytics used in Readyly?
What platforms is Readyly integrated with?
Readyly seamlessly integrates with popular ticketing systems such as Freshdesk, Zendesk, Help Scout, Intercom, ServiceNow, and Microsoft Dynamics 365. We integrate with other platforms and proprietary tools on request.
What platforms is Readyly integrated with?
How long does it take to set up and implement Readyly?
We natively integrate with your ticketing system in 2 minutes and can be showing actionable insights in as little as 5 minutes. Other platforms can take up to six months to fully install, initiating an expensive and risky implementation.
We train our AI on your historical data over a two- to four-week timeframe. Once complete, our AI can answer customer and agent issues with over 90% accuracy while continuously learning and training itself as new issues emerge.
How long does it take to set up and implement Readyly?
What is your pricing model?
Readyly offers flexible pricing based on your current support needs.
We typically start with a flat monthly fee, based on a fixed ticket volume that the Readyly platform is handling, and then switch to a per-ticket cost as you scale. We adjust your plan as you grow to continue driving down your cost-per-ticket.
We also offer discounts for small and medium-sized businesses and startups with lower ticket volume. Ask us about our Startup Package!