Readyly Resource Center

Browse resources to help you get the most out of your customer service team.

Case Studies

Improving IRT 37% with One-Click Resolution
Cutting New Agent Ramp-Up Time
Improving Customer Satisfaction Survey Response Rate
Finding and Fixing CX Bottlenecks
Rescuing a Damaged, High-Value Relationship
Increasing Agent Utilization
Maintaining Agent: Customer Ratio During Hyper-Growth
Turning Around Poor NPS Scores
Accelerating Resolution Times

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Frequently Asked Questions

What is Readyly?

Readyly is a CX platform that provides fast-growth companies an all-in-one CX solution that natively integrates with their existing ticketing system. Real-time analytics, workforce automation, and artificial intelligence are combined with an embedded on-demand labor force to offer end-to-end CX support.

What is Readyly?

What services does it offer?

Readyly is a flexible solution that provides both Software-as-a-Service and professional outsourcing services to turbo-charge your customer support. 

Our cloud-based software platform integrates with your ticketing system to deliver powerful real-time analytics, data insights, and performance managing tools that can double your team’s productivity and reduce your CX costs by millions.

Our professional outsourcing service, Readyly On-Demand, can be used to grow or augment your existing CX team. We  provide access to world-class, on-demand talent that can deliver exceptional CX as you need it, in your brand’s voice. We scale our agents up and down as you need it.

What services does it offer?

What are the benefits of using Readyly?

We work closely with our customers to realize the full potential of AI, analytics, and automation to crush their metrics.

Our CX software platform benefits include: 

  • A robust analytics module that identifies and removes customer pain points. 

  • An AI-based agent support application that learns from every customer–agent interaction to provide faster response and resolution of tickets with less human error. 

  • An integrated NPS-based auto-survey solution captures customer voice in real-time and eliminates the need for data reconciliation from third-party survey systems. 

 

Our professional outsourcing service, Readyly On-Demand, provides fast-growth companies with access to top-quality, outsourced agents that scale with your company. We handle all training and management of agents, so you can focus on growing your business. 

Our solutions result in increased customer engagement, reduced effort and cost, enhanced team productivity, and improved products and services.

What are the benefits of using Readyly?

How quickly can we see results using Readyly?

Readyly installs in under two minutes. Our customers start receiving insights in as little as 5 minutes. Over a period of only a few weeks, our customers have achieved up to 4000% ROI on their Readyly investment.

Readyly On-Demand outsourced agents ramp up in half the time and are assisted by a powerful AI that increases their efficiency and accuracy by 2X.

How quickly can we see results using Readyly?

How is Readyly different from the competition?

Readyly was created using lean six sigma principles to find all opportunities and waste within your customer support experience. 

Other platforms are typically developed to solve one narrow specific pain point. Our approach leads to transformative results across customer support, not just incremental improvements on one issue.

Readyly is also the first platform built for fast-growth companies that offers outsourced agents within the platform, enabled by our Readyly technology suite. Traditional outsourcing agencies use limited technology (or none at all) to manage their resources, leading to high overhead costs. They pass these added costs onto you, the customer. 

Readyly applies AI and workforce automation to significantly augment our outsourced agents, making them twice as effective as our competitors and delivering you more value, affordably.

How is Readyly different from the competition?

How is real-time analytics used in Readyly?

Our system detects issues as they occur by identifying patterns in your data to generate the most significant KPIs for measuring CX. It then notifies managers and agents to take necessary actions. Other platforms claim “real-time”, but they usually mean you are looking at yesterday’s data (or worse), which is already too late for you to take action and make a difference today.

How is real-time analytics used in Readyly?

What platforms is Readyly integrated with?

Readyly seamlessly integrates with popular ticketing systems such as Freshdesk, Zendesk, ServiceNow, and Microsoft Dynamics 365. We integrate with other platforms and proprietary tools on request.

What platforms is Readyly integrated with?

How long does it take to set up and implement Readyly?

We natively integrate with your ticketing system in 2 minutes and can be showing actionable insights in as little as 5 minutes. Other platforms can take up to six months to fully install, initiating an expensive and risky implementation.

We train our AI on your historical data over a two- to four-week timeframe. Once complete, our AI can answer customer and agent issues with over 80% accuracy while continuously learning and training itself as new issues emerge.

How long does it take to set up and implement Readyly?

What is your pricing model?

Readyly offers flexible pricing for both our software and professional service solutions. 

For the Readyly platform, we can price on a flat monthly fee, or on a per-ticket basis that adjusts with your needs. We adjust your plan as you grow to work with your budget. 

Our professional services are also priced with flexibility in mind. Our packages range from a flat fee for a fixed amount of coverage, to a per-ticket pricing, or a combination of both. 

We also offer discounts for small and medium-sized businesses and startups with lower ticket volume. Ask us about our Startup Package!

What is your pricing model?

How do I request a demo?

Click HERE to schedule a demo with our team and learn how Readyly can help improve your CX.

How do I request a demo?

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