Readyly Resource Center
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Frequently Asked Questions
What is Readyly?
Readyly provides AI-powered support automation to mid-market companies and government agencies. Our comprehensive solution reduces support costs by up to 10X, while automating up to 100% of Tier 1 and even Tier 2 workflows, including customer support, IT help desks, inbound sales, and public services for residents.
Mid-market organizations and government entities often struggle to provide fast, accurate support to their growing customer base or constituents. Only one in three organizations currently use AI and automation for routine inquiries, while the other two-thirds, including over 300,000 mid-market companies alone, are spending nearly half a million dollars annually on support, with up to 25% of revenues dedicated to manual tasks.
Our proprietary software, combined with the latest in generative AI and integrations with leading ticketing and government systems, leads to improved response times, enhanced satisfaction, and reduced operational costs.
As our clients scale, we continually optimize performance, building new automations as needed to maintain up to 100% automation coverage.
Our proprietary algorithms boast over 99% accuracy, less than 1% hallucinations, and can reduce support costs by over 30% in as little as 7 days.
Our founding team has deep expertise in AI and support technology, with experience from McKinsey, Palantir, and leading AI firms.
What is Readyly?
What services does it offer?
Readyly offers Automation-as-a-Service for sales and support, eliminating the need for product managers or engineers. Our platform includes:
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AI Agents: Engage customers or residents directly, handling routine inquiries and tasks.
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AI Co-Pilots: Assist agents by doubling their output and providing access to generative AI capabilities.
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AI Analysts: Build workflows and track insights, continually improving support and service delivery.
Our solutions integrate with existing systems, providing powerful automation, real-time analytics, and tools that can double productivity while significantly reducing costs.
What services does it offer?
What are the benefits of using Readyly?
Readyly helps organizations fully realize the benefits of AI, analytics, and automation. Our platform delivers:
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Self-Installing AI: Deploys in minutes, requiring no extensive setup.
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Automated Setup: AI-driven configuration that sets up workflows automatically.
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Omni-Channel Engagement: Engages users through chat, email, and iOS apps.
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Multi-Lingual Capabilities: Communicates in over 200 languages.
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Self-Healing AI: Continuously evaluates outcomes, learns, and improves performance.
These features lead to increased engagement, reduced costs, and enhanced productivity.
What are the benefits of using Readyly?
How quickly can we see results using Readyly?
Readyly’s AI Analyst installs in under two minutes, with actionable insights available in as little as five minutes.
Our virtual agents and AI-powered help center are set up within 24 hours, and within 30 days, can fully automate up to 100% of your routine workflows. Clients have seen significant cost reductions and up to 4000% ROI within just a few months.
How quickly can we see results using Readyly?
How is Readyly different from the competition?
Readyly stands out by providing a comprehensive solution that addresses the entire customer support experience, rather than solving just one narrow issue. Our platform is designed for fast-growing organizations and is built to be customized to each client’s unique needs. Unlike other solutions that require costly custom engineering, Readyly offers powerful automation with no need for product managers or engineers, making it both flexible and affordable.
How is Readyly different from the competition?
How is real-time analytics used in Readyly?
Readyly uses real-time analytics to detect issues as they occur, identifying patterns in data to generate critical KPIs for measuring performance. Unlike other platforms that deliver delayed data, Readyly’s analytics enable your team to take immediate action, ensuring that issues are addressed in real-time.
How is real-time analytics used in Readyly?
What platforms is Readyly integrated with?
Readyly seamlessly integrates with popular ticketing systems like Freshdesk, Zendesk, Help Scout, Intercom, Gorgias, and Salesforce, as well as productivity platforms like Slack, GitHub, Atlassian (Confluence and JIRA), and knowledge platforms like Guru, among others. We also support integrations with government-specific platforms and proprietary tools on request.
What platforms is Readyly integrated with?
How long does it take to set up and implement Readyly?
Readyly natively integrates with your systems in just two minutes, delivering actionable insights in as little as five minutes. Our AI is trained on your historical data, achieving an average success rate of 85% in fully resolving issues.
How long does it take to set up and implement Readyly?
What is your pricing model?
Readyly offers flexible, volume-based pricing that scales with your needs. We typically start with a flat monthly fee, transitioning to a per-query and per-automation cost as your usage grows. Discounts are available for small and medium-sized businesses, startups, and government agencies.